Privacy Policy
At NOVEX, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how NOVEX collects, uses, stores, and protects your information when you visit or purchase from our website:
Website: www.newnovex.com
Email: info@newnovex.com
By using our website, you agree to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
When you visit our website, create an account, place an order, contact us, or otherwise interact with NOVEX, we may collect information such as:
Full name
Mobile/telephone number
Email address
Billing and delivery address
Order and purchase details
Payment-related information required to process your order
Information you provide when contacting customer support
Website usage and browsing information
Device, browser, IP address, and technical information where applicable
We collect only information that is reasonably necessary to provide our products and services, process orders, communicate with customers, and improve our website.
2. HOW WE USE YOUR INFORMATION
NOVEX may use your information to:
Process and deliver your orders
Confirm purchases and payments
Provide customer support
Communicate regarding your orders, delivery, returns, or exchanges
Send important service-related notifications
Improve our website, products, and customer experience
Prevent fraudulent or unauthorized activities
Maintain business and transaction records
Comply with applicable laws and legal requirements
Send promotional communications where permitted and where appropriate consent has been obtained
3. PAYMENT INFORMATION
Payments made through our website may be processed by secure third-party payment providers.
NOVEX does not intentionally store complete debit card, credit card, UPI credentials, or banking passwords on its own servers.
Payment information may be handled directly by the applicable payment service provider according to its own privacy and security practices.
4. COOKIES
Our website may use cookies and similar technologies to provide a better browsing experience.
Cookies may help us:
Remember your preferences
Keep products in your shopping cart
Understand how visitors use our website
Improve website performance
Provide relevant website features
Measure website traffic and performance
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
5. HOW WE SHARE YOUR INFORMATION
NOVEX does not sell or rent your personal information to third parties for their own purposes.
We may share necessary information with trusted service providers when required to operate our business, including:
Payment processing providers
Delivery and courier partners
Website and hosting service providers
Technology and analytics providers
Customer-support service providers
Professional advisers or authorities where legally required
Such information is shared only to the extent reasonably necessary for the relevant service or legal requirement.
6. ORDER & DELIVERY INFORMATION
When you place an order, we may provide necessary customer information to our delivery or logistics partners so that your order can be delivered correctly.
This may include your:
Name
Contact number
Delivery address
Order details
We do not provide unnecessary personal information to delivery partners.
7. MARKETING COMMUNICATIONS
If you have provided appropriate consent or where permitted by applicable law, NOVEX may contact you through email, SMS, WhatsApp, telephone, or other communication channels regarding:
New products
Special offers
Promotions
Store updates
Customer feedback
Other relevant NOVEX services